Monday, January 28, 2008

Free The iPhone Petition

Dear Mr. Steve Jobs:

Since you released the iPhone on June 29, 2007, millions of consumers have been forced to use AT&T for their phone service. It doesn’t matter that the iPhone can work on other networks; you struck a devil’s deal with just AT&T and their monopoly has allowed them to deliver substandard service without fear of an iPhone user defecting to another carrier.

AT&T’s poor service has especially affected the hundreds of thousands of us who are on the GoPhone pre-paid plan on our iPhones.

At least twice in the past three months, AT&T allowed outages of their EDGE service, preventing us from accessing the Web and any iPhone application dependent on Web data. That means no email, no web browsing, no map searches, among other things.

In both situations. the EDGE outage apparently only affected users on the GoPhone pre-paid plan. And we suspect there may be similar incidents in the future.

Most times in America, when a company performs so poorly, the average consumer punishes such behavior by going to a competitor. This is sadly not the case with Apple and AT&T. We are victims of your monopoly.

The iPhone uses GSM technology that should allow it to work on other wireless networks, including overseas. But Apple has configured the iPhone so you’re forced to use it on AT&T. An iPhone purchased in the U.S. will only work on the AT&T network, regardless of what SIM card is placed in it — it cannot be taken to another GSM network such as T-Mobile.

Although it is legal, according to a decision from the U.S. Register of Copyrights, for American consumers to unlock their phones for use on whatever network they would like, Apple has taken away that right by locking the iPhone to AT&T’s network and its substandard service.

And maybe more importantly, AT&T’s poor service is tarnishing Apple’s brand.

We the undersigned call on you to free us from the AT&T monopoly and unlock the iPhone so that we consumers can use it on networks other than AT&T.

FREE US!

Sign the petition:
http://www.ipetitions.com/petition/freetheiphone/



iPhone 3G pre-paid option
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Wednesday, January 16, 2008

The PrePaid iPhone in Illinois 1.1.3 saga heads to Day 3


To Visit the Apple Store and see the new 3G prepaid iphone, just click the link.
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Let me apologize to the readers, members, and supporters of Boycott Chapter 27. I'm sorry to have stepped away from the normal topic of conversation on this blog, but it's the biggest forum I have for telling the current iPhone saga.
Unfortunately, I am anything but a professional writer, but hopefully this will clear up some of the questions people are having regarding their prepaid iPhone after the 1.1.3 update.

Headed to Day 3:

Apple Store to AT&T Customer Care to AT&T technical services to AT&T Billing to AT&T iPhone specialist to AT&T customer care.

This has now taken the majority of my 2nd day attempting to "get back to my business" in my latest iPhone saga.

This is what I have learned:
It seems, from what I've been told from AT&T, this issue has only happened to iPhone prepay customers in Illinois and possibly Wisconsin. Shame on me for not wanted to be locked in to a 2 year contract. Guess I should have been beholden to AT&T for the next 24 months.

All of the Data and Texting plans on prepaid iPhone accounts in the IL. data center have been deleted. According to my last phone call to an AT&T customer care supervisor, the software engineers are working on a fix to have the plans reinstated by tomorrow morning. They will be running a software update tonight (I HOPE).

I will say all the folks at the AT&T call center have been very nice, but at some point "nice", just doesn't help. As I have explained to the folks at Apple, iPhones are not just fancy iPods, they have become a business critical device. I have lost 2 full days of text messages and have not had the ability to access email or the internet, this directly impacts my livelyhood.

For about 46 of the last 48 hours, I have had no data or text messaging functionality, when they did come back, they wiped out my $50+ balance in a matter of minutes (which was replaced by AT&T, without much of a fight). Problem was, I was unaware that my balance had been "used" and was left unable to make or receive phone calls, on what was at that point nothing more than my very large touch screen cell phone.

Billing wanted me to prepay for a new month starting today, essentially losing the 13 days of unlimited text and data which I had already payed for. Not a good solution.
The technical folks, again nicely, have transfered me to iPhone specialists, customer care, and billing. Billing transfered me to customer care again. Anthony at customer care finally got me a supervisor who explained the issue, saying "by tomorrow morning you will be up and running".

As I type, I am continuously getting hit with $.01 charges, what am I paying a penny for??

Hope this helped answer some of your questions, I am interested to know if this is affecting people outside of Illinois. Please Post a comment of this is the case or if you have any additional info.

And please refer to my last posting, before you call me an Apple basher, as I own a few shares of both Apple and AT&T stock.
And as a side-note, I didn't just buy this iPhone, I got it as a loyal employee of Apple. (and Left on Very good terms, thank you very much)
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iPhone 3G ANNOUNCED - RELEASED 7/11
The pre-paid iPhone 2.0

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AT&T, iPhone 1.1.3 SMS text and Edge network accounts deleted Chicago

DAY 1...Keep Cheering for Steve


MacWorld applaudes Steve Jobs and I'm out of business.

Like most big Apple fans, I couldn't wait to update my iPhone to 1.1.3, as soon as it was announced I went to run the updates and sync with iTunes.

The new Google maps was gonna make life so much better, as the government could find me even easier if they wanted too. Unfortunately, while Steve Jobs was getting applause I was being put out of business.

I've updated hundreds of Apple products as an ex-employee of Apple (yes, I left on good terms, yes, I love the company and yes, I still own the Stock). I can live without my iPod and without mobile web, but my phone is the lifeline of my business. I suppose I need to carry a Nokia or Motorola for when I really need to make a call. iTunes seems to have been down or my iPhone is finished. I never hacked or unlocked the iPhone and I always make my donations by purchasing music from the iTunes store.

But while Steve Jobs got his applause I missed numerous important business and personal phone calls. Apple, please be sure your updates are correct before you mess with my livelyhood and increase the available bandwith on iTunes. You guys killed me today!!

Be sure to wait before you update to 1.1.3, either until an announcement is made or iTunes is brought back online

Day 2 no Texting or Internet outside of Wi-Fi

It is now Wed. Jan. 16th 2008, one full day after MacWorld, the world is still Applauding Steve Jobs and my iPhone is still not working.

It has been confirmed from AT&T technical service that due to issues with their system and the 1.1.3 iPhone update that all (At least Chicago) iPhone accounts had the Text Messageing and Edge Internet service deleted from users accounts. There is still no ETA on when our iPhones will return to full-service rather than being...Big Cell Phones.

The rep at AT&T of course blamed the 1.1.3 update and the friendly, happy Apple Store folks fall back on...it's an AT&T issue. Quite frankly, I no longer care. This is hour 28 of no Texting, email or internet for iPhone users in at the very least the ChicaoLand Area.

Steve, stop playing to the crowd and get this stuff straight. This is not the iPod busines, texting and mobile email are mission critical for business today.

Please let me know if anyone is able to nail down an ETA on the return of the services we are paying for.

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More details on www.BoycottChapter27.org

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